Friday, August 3, 2012

CRM 2011 Email Router for CRM Online

How to Configure CRM 2011 Email Router Deployment tab for CRM Online.

If you want to use CRM 2011 Email Router with CRM Online you might have a hard time to configure the Deployment tab in Email Router Configuration Manager.

The first thing you need to find is you CRM Online organizations unique name witch is not so easy if you don't know where to look :)

The CRM Online Organization Unique Name is listed in your CRM Online under Settings / Customization /Developer Resources

When you have your CRM Online organization Unique Name you can move on to CRM Email Router Configuration Manager.

The URL to CRM Online will be similar to the image below.
Deployment is Microsoft Dynamics CRM Online
Microsoft Dynamics CRM Server should be entered in the following format

The URLs to CRM Online is different depending on you location. (North America) (EMEA) (APAC)

Username = Live ID for a CRM Online account in your organization.
Password = password for the Live ID

The incoming and outgoing profile configuration is the same as if it was an on premise installation of CRM 2011.

The configuration of incoming and outgoing email settings for
users and queues in CRM is the same as on-premise. No difference for Online and
on premise.

Good luck!


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